Terms of service

Terms & Conditions

These Terms & Conditions govern your use of iderfurniture.co.uk and purchases from Ider Furniture, operated by Furniture Tree Ltd.

Company Number	12318431
Registered Office	11E High Street, High Barnet, London EN5 5UJ
VAT Number	GB379432757

VAT is included in all prices shown. To contact us, please email info@iderfurniture.co.uk.

By visiting our site and/or purchasing from us, you agree to these Terms & Conditions. If you do not agree, you may not access or use our services.

By using our website, you confirm that you are at least the age of majority in your jurisdiction, or that you have obtained consent from a legal guardian.
You may not use our services for any unlawful or unauthorised purpose, including the infringement of intellectual property rights.
Any attempt to transmit viruses, malware, or harmful code will result in immediate termination of services.

We reserve the right to refuse service to anyone, at any time, for any reason.
Non-card information may be transmitted unencrypted across networks. Card payments are always encrypted.
You agree not to reproduce, resell, or exploit any part of our services without written permission.

While we aim for accuracy, we cannot guarantee that all information is complete, reliable, or up to date.
Historical content may be provided for reference only. We are not obligated to update this information.

Prices may change without notice.
Discounts are capped at 15% of the product price unless otherwise agreed in writing.
We may modify or discontinue products or services at any time without liability.

Images are for illustration only. Colours and textures may vary in reality. Customers are encouraged to visit our showroom for samples.
As many products are handmade, sizes and finishes are approximate.
Availability is subject to stock. We will contact you if an item is unavailable.
We reserve the right to limit quantities or discontinue products without notice.

In-stock items: typically delivered within 5–7 working days.
Made-to-order & bespoke items: typically 7–9 weeks. Customers must accept delivery within 14 days of arrival. If delivery is delayed by customer choice, a storage fee may apply based on item size and order value.
Delivery & installation charges apply unless otherwise agreed, and are clearly shown on invoices.
Once a delivery is booked, 48 hours' notice is required to reschedule. Short-notice cancellations will incur a fee of £65–£195, depending on address complexity and notice period.
A time slot will be given 2 days before the delivery day. If a delivery is missed, it can be rescheduled with a delivery fee. We reserve the right to change the time slot in such cases and will inform you immediately.
We reserve the right to reject or cancel orders at any stage. Cancelled orders will be refunded within 48 hours.
Full delivery information is available on our website.

We accept VISA, MasterCard, AMEX, and cash (in-store only). No surcharge applies.
A deposit or full payment is required to place an order. Deposits on made-to-order and bespoke items are non-refundable, unless delivery exceeds 15 weeks.
Finance options may be available via third parties. Terms will be provided before any agreement.
The remaining balance (including any storage charges) must be paid 48 hours before delivery. Failure to pay may delay delivery or cancel the order.
Refunds can only be issued to the original payment method.

Free delivery & installation is provided on orders over £750 within 55 miles of our store.
Delivery includes placement and optional assembly (if purchased). Packaging removal is the customer's responsibility unless otherwise arranged.
Customers must ensure safe access to the property and adequate space for the furniture. Non-fit issues due to limited access or incorrect measurements do not entitle customers to returns on made-to-order or bespoke goods.
Confirmed delivery dates may only be changed with 48 hours' notice. Failure to provide access may incur additional delivery charges.
Delivery dates may occasionally change due to unforeseen circumstances. Customers are advised not to dispose of old furniture until delivery is confirmed.

All goods carry a 2-year warranty against faulty materials or workmanship.
Sofa frames and bed structures carry a 5-year warranty.
The warranty excludes normal wear and tear, misuse, accidental damage, or failure to follow care instructions.
The warranty is void if the furniture is dismantled, altered, or relocated by customers or third parties.
The warranty does not cover fabric, leather, or cushion fillings beyond normal wear.

In-stock items can be returned within 14 days of delivery if in original packaging and condition.
Customers are responsible for returning items or arranging collection. Collection is charged at £95 per item within 55 miles of our showroom; rates vary for greater distances or more complex collections.
Refunds may be reduced if items are damaged, dirty, or not in their original packaging.
Made-to-order and bespoke products are non-returnable and non-refundable, unless they are faulty or cannot be delivered within 15 weeks.
Mattresses that have been unsealed cannot be returned for hygiene reasons unless faulty.
Refunds are processed within 14 days of the approved return, using the original payment method.
We understand that circumstances may change; please contact us to discuss your options.

Your personal information is handled in accordance with our Privacy Policy.

If an invoice balance remains unpaid, we may refer the debt to a collection agency, and you may be liable for additional charges and interest.

These Terms & Conditions constitute the entire agreement between the customer and Furniture Tree Ltd.

This agreement is governed by the laws of England & Wales.

We may amend these Terms & Conditions at any time. Updates will be posted on our website. Continued use of our services constitutes acceptance.

Last updated: June 2026